We collect information: (i) that you choose to provide to us; and (ii) automatically through your use of the lingotalk Platform. If you are a resident of the European Economic Area (the "EEA"), we rely on one of the following legal grounds to process information about you: (i) where we have your consent, (ii) where we have a legitimate interest to do so, (iii) where the processing is necessary for the performance of a contract with you, and (iv) where we need to comply with a legal or regulatory obligation.
We collect information that you choose to provide to us, for example, when you create an account, manage your user profile, participate in any interactive features of the lingotalk Platform, request our e-newsletter or other marketing communications, participate in a promotion or survey, request customer support or otherwise communicate with us. The type of information we may collect includes your name, user name, country, telephone number, email address, postal address, photograph, avatar, password, security questions and answers, details about our products you use, details you provide in respond to surveys about our products, information you provide when seeking help from us, billing information, payment card number and account details, forum posts and comments and other contact or identifying information you choose to provide directly.
For your information, the Company has collected, both directly and through third parties, the following categories of personal information about consumers during the preceding twelve (12) month period:
We automatically collect information about you including:
Device Information. We collect device-specific information when you access the lingotalk Platform from a computer, mobile, and/or other device, including your hardware model, operating system and version, unique device identifiers, mobile network information, country of access, crash reports, request and referral URL’s and system activity details.
Software Information. We collect software-specific information about your use of the lingotalk Platform, such as which version of our software and what updates you have installed or use, and the presence of required plug ins.
Use Information. We collect information about your use of the lingotalk Platform, including the type of browser you use, the language you prefer, access times, pages viewed, user activity, interactions with other users, your internet protocol address and the page you visited before navigating to the lingotalk Platform.
Information Collected by Cookies and Other Tracking Technologies. We use various technologies to collect information, and this may include sending cookies, web beacons, Flash Cookies (as defined below), or other tracking technologies.
In addition to the information that we collect directly from you, we also collect certain of your information from following third party sources.
App Stores or Distribution Channels. The lingotalk Platform that are distributed through app stores or distribution channels, such as the Apple App Store, Google Play and other Chinese Android app store, may also request permission to automatically collect other information from your mobile or other device. The lingotalk Platform may only collect such information with your authorization in accordance with your device operating system’s permission process.
Mobile Platforms. If you use or access the lingotalk Platform on your mobile device and/or tablet, we receive information about you from the app stores and other mobile platform providers. This information includes your username and/or device ID and the fact that you made a purchase, for instance, but does not include any sensitive or financial information. Some of our mobile platforms also may send information to us that you authorize them to provide. Our mobile products also may request additional personal information from you, such as push notification tokens, your precise location or contact list, and we will collect this information only if you give us your explicit consent.
We have identified the provider names of some of the third-party analytics and advertising services we use. We take no responsibility for the content or privacy practices of any third party services. We encourage you to carefully review the privacy policies of any third party services you access. Please see the links below to learn more about the data practices of our third-party service providers:
Lingotalk collects the following information, either directly from Lingotalk Users, Invitees, or Viewers, or through third-parties regarding Users, Invitees, or Viewers.
- Calendar Information. A Lingotalk User may connect their calendar with Lingotalk. Our calendar integration only checks the duration and free/busy status of the events in your calendar so that we don’t book you when you’re busy. We never store who you are meeting with, their email address, the meeting title, or any other details about the appointments in your connected calendar.
We may use information about you for various purposes, including to:
We retain your data only for as long as necessary to provide the service you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods: (i) mandated by law, contract or similar obligations applicable to our business operations; (ii) for preserving, resolving, defending or enforcing our legal/contractual rights; or (iii) needed to maintain adequate and accurate business and financial records.
We will share personal information outside of the Company when we have your consent. We’ll ask for your explicit consent to share any sensitive personal information. We do not share your personal information with companies, organizations, or individuals outside of the Company except the following cases:
For your information, the Company has disclosed to third parties or service providers for business purposes the following categories of personal information about consumers during the preceding twelve (12) month period:
We do not sell any personal information about consumers. We may also share aggregated or de-identified information, which cannot reasonably be used to identify you. When we provide this information, we perform appropriate procedures so that the information does not identify you and we contractually prohibit recipients of the data from re-identifying this information to associate the information with you.
The lingotalk Platform may offer social sharing features and other integrated tools (such as the Facebook or Twitter "Like" button and WeChat "Moments" feature), which let you share actions you take on the lingotalk Platform with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide such features.
We take commercially reasonable security measures to help protect information we collect about you from loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. These security measures may include practices such as keeping your sensitive data on a secured server behind a firewall, and transmitting sensitive information (such as a credit card number) entered while using the lingotalk Platform using secure socket layer technology ("SSL").Unfortunately, however, no security system is 100% secure, and we cannot guarantee that the information we collect from you will be free from unauthorized access by third parties. Unauthorized entry or use, hardware or software failure and other factors may compromise the security of user information. Your password is an important component of our security system, and as a result it is your responsibility to protect your password. Do not share your password with any third parties. If your password has been compromised for any reason, you should change your password immediately.
The lingotalk Platform is not intended for children under the age of eighteen (18) (the "Child" or "Children"), and we do not knowingly collect any personal information from such Children. Children should not use or attempt to use the lingotalk Platform, and if you are Children, please do not attempt to use the lingotalk Platform or send any information about yourself to the Company.
In the event that we learn that we have inadvertently gathered personal information from a Child, we will take reasonable measures to delete such information from our records. Parents who believe that we might have gathered any information from or about a Child may submit a request to delete such information to write to our address listed in Section 13 (Contact Us) below.
We give you meaningful choices when it comes to important uses and collection of your information. To easily access, view, update, correct, delete or port your personal data, or to update your subscription preferences, please sign into your account and visit "Account Settings". Where we rely on consent to collect and use information about you, you can withdraw your consent at any time. If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any of the lingotalk Platform purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.
Cookies. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the lingotalk Platform.
Push Notifications. We may send push notifications or "alerts" to your device to provide information regarding the lingotalk Platform, service updates, promotional communications and other related messages. You can deactivate push notifications by changing your notification settings via your device.
Because consumers are often unaware that their do not track beacons are active, do not track frequently does not reflect the actual preferences of our users. We currently do not respond to Do Not Track signals. In the meantime, you may opt out of certain types of tracking, including certain analytics and tailored advertising by changing your cookie settings.
For Members that access and use of the lingotalk Product:
Online Support: https://support.lingotalk.com
Email: [email protected]
If you have a concern about how we collect and use information, please contact us. You also have the right to contact your local Data Protection Authority. Contact details for Data Protection Authorities in the EEA are available here.